• QA Specialist

    ID
    2019-3189
    Pos. Category
    Training and QA
    Location : City
    Rexburg
    Location : State/Province
    ID
    Created Date
    1/4/2019
    Type
    Regular Full-Time or Part-Time
  • Overview

    Overview:

    RECOGNIZED AS ONE OF THE 50 FASTEST GROWING COMPANIES IN UTAH and we are still expanding! PROGREXION is looking for customer service professionals to join our Quality Assurance Team in Rexburg. Progrexion and its affiliated companies, Lexington Law and CreditRepair.com, comprise the nation’s largest consumer advocacy network and employ over 2700 people at locations throughout Utah, Arizona, and in Idaho. We offer a full range of services with an emphasis in online and direct response marketing. As the exclusive marketer for Lexington Law Firm, we engage consumers with credit problems one-by-one, and direct them to the #1 credit repair and consumer advocacy law firm in the country.  Our creativity and drive stem from our relaxed office vibe and our amazing team of over-achieving, wicked-talented experts (Facebook.com/Progrexion). For more information about the company, or to apply online go to www.wickedtalentedpeople.com    

     

    Responsibilities

    Responsibilities:

    • Score and evaluate call center calls, with an emphasis on improving the client experience
    • Provide feedback to increase sales and lower cancellations
    • Monitor compliance to FCR /CROA specifications
    • Contribute effectively to team culture and performance
    • Review the effectiveness of marketing partners
    • Provide comprehensive feedback to the Quality Assurance Manager
    • Assist in accomplishing miscellaneous department projects
    • Pro-actively assist in accomplishing department and company objectives

    Qualifications

    Qualifications:

    • Minimum 6 months employment with Progrexion
    • Previous experience with delivering feedback is required
    • Strong commitment to excellent customer service
    • Previous call center experience desired with preference given to QA Experience
    • Desire and ability to help drive team and organizational culture of outrageous customer experiences
    • Solid writing, grammar, and verbal communication skills
    • Proficient typing ability
    • Experience with Microsoft Office
    • Strong general computer knowledge is preferred
    • Ability to work on multiple projects simultaneously

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